Information and FAQs
Design and Artwork
If you're setting your own artwork, please follow the relevant Artwork Guide on each product page. We also offer a design and artwork service for just £25.
If you'd like us to set your artwork for you, we'll need a high-res file of your logo plus a note of the colours and fonts you want to use. Our art working service covers your initial design and up to two amends.
Change of Design
If you need different designs on your cards, we can do this on the same run for just £25 per extra design.
So if you wanted 1000 Event Passes for example, and wanted to split them into 500 Regular passes, 250 VIP passes and 250 Exhibitor passes, this would cost an extra £50.
Approving your design
We’ll send you a card design to approve on email first. When you’re happy with that, we’ll print off an actual sample card (if your deadlines allow for it) and send it out in the post.
When you’ve approved that, we’ll print the rest of the cards. Of course if your timescales are tight, you can skip the card sample and go straight to print.
FAQs
Find answers to common questions about our custom printed cards here.
Can you design my artwork for me?
Yes. We appreciate that not everyone has a Designer or has access to a design package, so we offer a Design and Artworking service for just £25. You can select this when buying our products online, or give us a call for more information.
What are your turnaround times?
Our standard turnaround time is 10 working days from card proof approval. When you've signed off the printed card proof (or the PDF artwork proof if your deadlines are tight), we will get your printed cards to you within 10 working days. This doesn't apply to printed RFID cards, Wood Cards or to highly bespoke orders (for example where bespoke foiling is required). These will take a little longer.
Can you get my products to me faster?
We offer a fast-track service on certain custom printed products. Please contact us for a price and timescale.
How do I get artwork to you?
You can either upload complete artwork when checking out, or send it to us via email afterwards. If you've selected our artwork service, we'll be in touch to get the necessary logo files and other design assets from you.
If you're setting your own artwork, please ensure you follow the correct Artwork Guides.
How do I know my printed cards will look like the artwork I've sent in?
We will always send you a PDF proof to approve before we print your cards. If your timescales allow, we can also send you an actual press-proof card to approve (not available on all card types).
Can I print more than one design within my card run?
Yes. You can change the design of your cards 'mid run' for just £25 for additional design. For example, if you need 500 membership cards split into 300 'full' members design, and 200 'weekend' members design, we can do this for an extra £25.
Can you send out cards directly to our card holders?
Yes. We offer a complete mailing and fulfilment service. Please contact us for a custom quote.
Can you send me out some sample cards?
Absolutely. Simply drop us a line, let us know what type of cards you’re interested in and we’ll send you some samples in the post.
I’m not sure what access control card or fob is right for my system, can you help?
We certainly can. Simply give us a call and we’ll ask you some questions to ascertain exactly what product you need. We may ask you to email us a photograph of the card or fob, or the box they came in, so we can be sure you’re ordering the right product for your entry system.
Do you offer sustainable alternatives to PVC?
Yes. Our Eco-Friendly range includes Biodegradable PVC Cards, Recycled PVC Cards, Paperboard and Wood.
How thick are your standard plastic cards?
Plastic cards are measured in Microns. Most of our cards are 760 Microns, or 0.76mm, which is the standard thickness of a bank card. Some, like our Cloakroom Tags are slightly thinner at 680 microns for flexibility.
Can I have higher quantities than those listed?
Absolutely! We can't cover all quantities on the website so please contact us for a custom quote.
What is your card bank and is it available on all cards?
Our Card Bank gives you the ability to ‘bank’ more cards than you need right now and draw down on them at a later date, to take advantage of a better volume price.
For more information please call one of our team.
